Maxim99 is committed to protecting every member's privacy. This document clearly explains how we collect, use, store, and safeguard your personal information — so you can play with peace of mind.
This Privacy Policy describes maxim99's privacy practices regarding the collection, use, storage, and protection of your personal information when you use our platform. We encourage you to read this document carefully and contact us if you have any questions.
Maxim99 takes your privacy seriously. As an online betting platform operating in Malaysia, we are subject to the Personal Data Protection Act 2010 (PDPA) and committed to handling all your personal information responsibly, transparently, and securely.
When you register an account, use our services, or simply browse the maxim99 platform, you trust us with your information. This policy explains exactly how we honour that trust — from the types of data we collect, why we need it, who has access to it, and how long we retain it.
This policy applies to all users of the maxim99 platform, including the website, mobile app, and any official communication channels associated with maxim99.
Maxim99 collects various types of information depending on how you interact with our platform. The following are the main categories of data we collect:
Information you provide directly:
Information collected automatically:
We only collect information that is genuinely necessary to provide a secure service, meet legal requirements, and improve the user experience. We do not collect excessive or irrelevant data.
Maxim99 uses your personal information for the following purposes:
| Purpose of Use | Description |
|---|---|
| Identity Verification | Verifying that you meet the age eligibility requirements and completing the mandatory KYC process. |
| Transaction Processing | Processing deposits, withdrawals and all financial transactions securely and accurately. |
| Account Security | Monitoring suspicious activity, preventing fraud and protecting your account from unauthorised access. |
| Customer Support | Providing relevant and responsive assistance whenever you contact our support team. |
| Legal Compliance | Fulfilling anti-money laundering (AML), KYC and other applicable legal and regulatory obligations. |
| Product Improvement | Analysing usage patterns to improve platform features, performance and the overall user experience. |
| Marketing Communications | Sending promotional content, exclusive offers and the latest updates — only with your consent. |
We will not use your information for any purpose not stated in this policy without obtaining your consent first.
Every processing of personal data by maxim99 is backed by a solid legal basis. We process your information based on one or more of the following grounds:
Maxim99 does not sell, rent, or transfer your personal data to third parties for marketing purposes. However, under certain circumstances, we may share your information with the following parties:
All third parties we work with are bound by strict data confidentiality agreements and are required to protect your information to standards consistent with the maxim99 privacy policy.
Maxim99 uses cookies and similar tracking technologies to enhance the user experience, understand usage patterns, and ensure platform security.
Types of cookies we use:
You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the maxim99 platform.
The security of your personal data is a top priority at maxim99. We implement a range of technical and organisational measures to protect your information from unauthorised access, disclosure, alteration or destruction.
While we implement comprehensive security measures, no system can guarantee absolute security. In the event of a security breach involving your data, maxim99 will notify you within the timeframe required by applicable law.
Maxim99 retains your personal data only for as long as necessary to fulfil the purpose of collection or to comply with applicable legal requirements.
In cases where data must be transferred to another country for processing purposes, maxim99 ensures adequate protections are in place through data transfer agreements that comply with relevant data protection standards.
Under Malaysia's PDPA and our policy, you have several rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 business days.
If your data is inaccurate or incomplete, you may request a correction at any time through your account settings or our support team.
You may request deletion of your personal data under certain circumstances — subject to applicable legal retention obligations.
Under certain circumstances, you have the right to request that maxim99 temporarily restrict the processing of your personal data.
For consent-based processing (such as marketing communications), you may withdraw consent at any time without affecting your use of the platform.
You have the right to receive a copy of your personal data in a structured, machine-readable format for transfer to another platform.
Maxim99 services are intended exclusively for users aged 18 and above. We do not knowingly collect or process personal data from minors.
If we discover that personal information belonging to someone under the age of 18 has been collected, we will take immediate steps to delete that information from our records and close the account in question.
Parents or guardians who suspect their child has registered an account with maxim99 are encouraged to contact our support team immediately for prompt action.
Maxim99 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other business needs.
When we make significant changes, we will notify you via:
Continued use of the maxim99 platform after any amendments take effect will be considered acceptance of the updated Privacy Policy. The "Updated" date at the top of this document will always reflect the latest version.
If you have any questions, concerns, or wish to exercise your rights regarding personal data, please contact the maxim99 Data Protection Officer:
We encourage you to contact us before filing a complaint with a regulatory authority. In most cases, we can resolve any privacy concerns quickly and satisfactorily through our support channels.
These principles are more than words — they are the daily operational guidelines that define how we handle your data.
We are always transparent about the data we collect and why we need it. There is no hidden data collection or undisclosed purpose within this policy.
Your data is used only for the purposes stated at the time of collection. We do not repurpose your data for different ends without fresh consent.
Maxim99 only collects data that is genuinely necessary to provide our services. We do not collect information that is excessive or irrelevant to the platform's functions.
We strive to ensure the data we hold is accurate and up to date. You can update your information at any time through your maxim99 account settings.
Maxim99's security infrastructure is designed to protect your data at every stage — from transmission to storage — using the latest encryption technology.
Maxim99 fully respects your rights as a data subject — including the right to access, correct, delete, or transfer your data at any time.
Join over 500,000 members who trust maxim99 for a safe, fair, and privacy-conscious wagering experience. Register today with complete confidence.
By registering, you agree to the Terms and Conditions and the maxim99 Privacy Policy.