Maxim99 Terms and Conditions – Complete Platform Usage Guide

1 Acceptance of Terms

This document sets out the terms and conditions governing the use of the maxim99 platform, including the website, mobile app, and all related services. These terms take effect immediately upon registering an account or using any maxim99 service.

If you disagree with any part of these terms, you are not permitted to use the maxim99 platform. Continued use of the platform following any amendment to the terms constitutes acceptance of the updated terms.

Maxim99 reserves the right to update or amend these terms at any time. Notice of amendments will be communicated via the platform or your registered email. It is your responsibility to review these terms periodically.

2 Member Eligibility

To register and use maxim99 services, you must meet the following requirements:

• Age 18 years and above on the date of registration.
• An individual legally eligible to enter into a valid and legally binding agreement.
• Not a resident of any jurisdiction where participation in online gaming is prohibited by law.
• Not currently on any self-exclusion list or prohibition list set by any regulatory body.
• Creating an account on your own behalf and not on behalf of any third party.

3 Registration & Account Management

Each user is only permitted to hold one account at maxim99. Multiple account registrations by the same individual are strictly prohibited and may result in the closure of all related accounts and forfeiture of all balances.

During registration, you are required to:

• Providing accurate, complete, and up-to-date personal information.
• Completing the Know Your Customer (KYC) identity verification process by uploading a valid proof of identity.
• Keeping your account password confidential.
• Notifying maxim99 immediately if you suspect unauthorised access to your account.

Maxim99 reserves the right to request additional information verification at any time, particularly before processing withdrawals or when unusual account activity is detected. The KYC process is mandatory and must be completed before the first withdrawal is permitted.

4 Deposits & Withdrawals

All financial transactions on maxim99 are conducted in Malaysian Ringgit (MYR). Our platform supports multiple payment methods including FPX, e-wallets, and local bank transfers.

Regarding deposits:

• Deposits are processed instantly or within a set timeframe depending on the chosen payment method.
• Maxim99 does not accept cash deposits or borrowed funds.
• Deposited funds must be used for gaming activities and are subject to the applicable bonus terms.
• Minimum and maximum deposit limits vary by payment method and are subject to change from time to time.

Regarding withdrawals:

• All withdrawal requests require completed KYC verification before being processed.
• Withdrawals will be processed using the same payment method as the original deposit where applicable.
• Maxim99 reserves the right to request additional verification before approving large withdrawal amounts.
• Any activity suspected of money laundering will be reported to the relevant authorities.

5 Bonuses & Promotions

Maxim99 offers a variety of bonuses and promotions from time to time. All bonuses are subject to specific terms and conditions stated alongside each offer.

• Every bonus has a wagering requirement which must be met before winnings can be withdrawn.
• Bonuses may only be claimed by one account per individual, household, IP address, or device.
• Maxim99 reserves the right to void any bonus or wins obtained through fraudulent means or promotion abuse.
• The time limit for using a bonus will be stated in the respective offer's terms. Expired bonuses will be automatically forfeited.
• Using bots, automated software, or any other unauthorized methods to gain advantage from promotions is strictly prohibited and may result in account closure.

6 Game Rules

All games available on maxim99 are governed by specific rules stated within each game. Users are responsible for understanding the rules of each game before participating.

• The outcome of all games is final and cannot be disputed unless there is clear evidence of a technical error.
• In the event of a technical disruption during a game, maxim99 will resolve the issue based on a fair and transparent policy.
• The use of assistance software, bots, or any unauthorized methods to gain an unfair advantage in games is strictly prohibited.
• Maxim99 uses an RNG (Random Number Generator) system that has been audited by an independent third party to ensure fairness across all RNG games.
• For live casino games, outcomes are determined by real dealers and their actions are final.

7 User Responsibilities

As a maxim99 user, you agree to:

• Using the platform solely for lawful personal entertainment purposes.
• Not sharing your account, password, or login credentials with any other party.
• Not using the platform for any activity that is unlawful or harmful to other users.
• Report any bugs, system errors, or suspicious activity you encounter to the maxim99 support team.
• Avoiding exploitation of any system vulnerabilities — any gains obtained through such means may be forfeited.
• Treating other users and maxim99 support staff with respect in all interactions.

Maxim99 is not responsible for any losses arising from your failure to meet the responsibilities stated above.

8 Privacy & Data Protection

Maxim99 takes the protection of your personal data seriously. All information collected during the registration process and platform usage is handled in accordance with our Privacy Policy.

• Your personal data is used for identity verification, transaction processing, and service improvement.
• Maxim99 does not sell or disclose your personal data to third parties without your consent, except as required by law.
• All stored and transmitted data is protected with industry-grade 256-bit SSL encryption.

9 Account Closure & Suspension

Maxim99 reserves the right to suspend or close a user account at any time without prior notice if a breach of these terms and conditions is detected, including but not limited to:

• Fraud, identity impersonation, or providing false information during registration.
• Systematic abuse of bonuses or promotions.
• Use of bot or automation software in games.
• Suspected activity related to money laundering.
• Multiple account registrations by the same individual.

Users may also close their own account at any time by contacting the maxim99 support team. Valid funds in the account will be processed for withdrawal after a review is completed.

10 Liability Limits

To the extent permitted by applicable law, maxim99 is not liable for:

• Any financial losses arising from gambling activity on our platform.
• Service disruptions caused by factors beyond our control, such as natural disasters, infrastructure failures, or third-party outages.
• Any indirect, incidental, or consequential losses arising from the use of the platform.
• Technical failure of the user's device or internet connection during a gaming session.

11 Terms Amendment

Maxim99 reserves the right to modify, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon being published on the platform.

We will endeavour to notify users of significant changes via in-platform notices or email. However, it remains your responsibility to review this page periodically. Continued use of the maxim99 platform following any amendment constitutes acceptance of the updated terms.

12 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the maxim99 support team is ready to assist you:

• Support Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the maxim99 platform.
• Response Time: Email inquiries will be answered within 24 business hours.

For questions related to responsible gaming, please visit the Responsible Gaming or contact us directly for guidance and support.